Privacy Policy

1. Introduction

W A Gomes & Gomes LTDA ("we", "our", or "us"), registered under CNPJ 10.484.164/0004-38, with its principal place of business at Rua Gustavo Chaves, 100, Centro, Itapagé - CE, 62600-000, is committed to protecting your privacy and personal data.

This Privacy Policy describes how we collect, use, store, and share your personal information in compliance with Brazil's General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018) and other applicable regulations.

2. Data We Collect

• Identification data: full name, CPF, date of birth
• Contact data: email address, phone number, physical address
• Health-related data: eye examination results, prescription details, visual health history
• Purchase data: product preferences, order history, frame and lens selections
• Payment data: billing information processed through secure payment systems
• Navigation data: IP address, browser type, cookies, access logs

3. How We Use Your Data

• Providing optical products and eye care services
• Processing and fulfilling eyewear orders
• Maintaining prescription records for ongoing optical care
• Communicating about appointments, orders, and product availability
• Improving our products, services, and customer experience
• Complying with legal and health-related regulatory obligations
• Sending promotional communications (with your consent)

4. Legal Basis for Processing

• Consent provided by the data subject
• Performance of a contract or preliminary procedures related to a contract
• Compliance with legal or regulatory obligations
• Legitimate interests of the controller, provided fundamental rights are preserved
• Protection of the physical safety of the data subject or third parties

Health-related data, including eye examination results and prescriptions, is processed with additional safeguards and only with your explicit consent or as required for service delivery.

5. Data Sharing

• Lens laboratories and optical suppliers for prescription fulfillment
• Payment processors for secure transaction handling
• Technology service providers for system maintenance
• Health authorities when required by law

6. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Prescription and eye health records may be retained for extended periods as required by health regulations to ensure continuity of care. Upon expiration of the retention period, your data will be securely deleted or anonymized.

7. Your Rights

Under the LGPD, you have the following rights:

• Confirmation of the existence of data processing
• Access to your personal data
• Correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion of unnecessary or excessive data
• Portability of data to another service provider
• Deletion of data processed with your consent
• Information about entities with which your data has been shared
• Information about the possibility of denying consent and its consequences
• Revocation of consent

To exercise any of these rights, please contact us using the information in Section 10.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features may not function properly without them.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Health-related data receives additional security measures. Despite our efforts, no method of electronic transmission or storage is completely secure.

10. Contact Information

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.